To provide the service provided by our Site, it is necessary for us to process certain Data. All your Data shall be used in accordance with the applicable UK law (the “Act”). We will be the recipient of this Data. Once we have received your Data, we will use strict procedures and security features to prevent unauthorised access.
What information do we collect?
When you visit our Site, or contact us by email, we may collect the following information:
* Data that you choose to share with us when you subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our Site;
* If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses;
* Information about the way our Site has been used by you and others – collected on an aggregate basis; and
* Your IP address and other information (e.g. the browser you are using) may be collected when you interact with our Site e.g. when you subscribe to our emails.
How do we use the information you provide to us?
In general terms, we use the Data to provide you with the services you request, process payment, for customer research and to send you marketing and promotional emails. We may also use the Personal Information we collect to notify you about important changes to our Site.
We may use Personal Information we collect to notify you about new services and special offers we think you will find valuable. We may share your Data with our group companies.
If you think that the data we hold on you is incorrect, or outdated, email us at firstname.lastname@example.org and we will ensure it is changed or removed.
We will keep your Data only for as long as is necessary. We may, from time to time, expand or reduce our business and this may involve the transfer of certain divisions or assets of our company to other parties. Data provided by you and other users will, where relevant, be transferred.
Opt out of receiving emails
You can unsubscribe from our emails at any time by clicking on the Unsubscribe link in the footer of the email you have received. Alternatively, email us at email@example.com. Please allow 48 hours for your email address to be removed from our system.
We may use ‘cookies’ while you access the Site to avoid the need to re-enter details on different occasions. Cookies are also used to collect general usage and volume statistical information. We may use local “shared objects”, also known as “Flash” cookies. Examples of other reasons include:
* enabling us to recognise your device so that you don’t have to give the same information to us several times;
* recognising that you may already have given a username and/or password; and/or,
* measuring how you are using the Site, to make the Site easier to use and to ensure sufficient capacity for quick delivery.
How can you access and correct your Data?
Should you have any queries about any Data which we hold about you, you may submit a request to us by sending an email to firstname.lastname@example.org and we shall endeavour to respond to any such request as soon as we are able.
If you wish to make a complaint about how we are using your Data, you can do so at the Information Commissioner’s Office (https://ico.org.uk/concerns).
When you make a purchase through our website, we automatically provide some of your information to our fulfilment company to secure the delivery of the product and to the companies who process the payment on our behalf; Stripe or Paypal. This information will include your name and address, credit card details, phone number and Email address.
We share your information with selected third-party service providers who perform functions on our behalf such as website hosting, analytics and search engine providers that assist us in the improvement and optimisation of our site.
We do not authorise these third parties to use your information for purposes other than for which it has been provided, and do not authorise these third parties to disclose that information to unauthorised parties. We require these third parties to maintain appropriate security to protect your information from unauthorised access or processing.
Under the GDPR you have a number of rights with regard to how your personal data is handled. You have the right to request a copy of the information that we hold about you or in certain circumstances to ask us to delete the information we process about you. If you would like a copy of some, or all, of your personal information please email email@example.com.
If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.
If you have concerns about the way in which we have handled your data please contact firstname.lastname@example.org. If you are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner Office.
We also anonymise and group personal information from different customers (so that it does not identify you) and use it for different purposes including: testing our IT systems, research, data analysis, improving our site, and developing new products and services. Some of our third parties may use the anonymised data, however there will be no affiliation back to you.